- Premium replica & designer FURNITURE at wholesale prices
- Australia wide shipping
- Secure Online Ordering
Returns of Items
1. Returns and cancellations
1.1 In the circumstance where you are not satisfied with the quality or condition of our Goods, (excluding damage to packaging and all lighting and mirrors) you may return the Goods within 7 days for a refund of the purchase price less shipping cost. Goods returned must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled to the following address: Sokol Designer Furniture - Warehouse 3, 209 Discovery Road, Dandenong South, VIC 3175.
1.2 In circumstances where you return the Goods and request for a refund, in accordance with clause 5.1, Sokol requires, in order to consider such a request, photographic evidence or video footage of the alleged damage or fault to be sent to us via email to: [email protected]
1.3 All shipping charges are non-refundable.
1.4 Upon receipt of the Goods and subject to the terms of this Agreement, a refund will be issued within 3 Business Days. Such refund will be made in the same manner as the original payment was made by the Customer and the Customer may also be offered the option of a store credit.
1.5 The Good(s), must be returned in their original packaging.
1.6 It is the Customer’s responsibility to ensure that returned items are returned safely. Sokol takes no responsibility for lost Goods and the Customer will be solely liable for the shipment cost of the return.
1.7 If Sokol is unable to source or deliver the Goods as ordered by you, Sokol may cancel your order and provide you with a refund. Subject always to this Agreement, Sokol takes no responsibility for any loss or damage whatsoever in relation to orders that have been cancelled by us.
What our customer say about us
Hi there, just wanted to share a picture of the beautiful tractor stools I purchased off you last week. I also wanted to say what a great service you provided - I ordered the stools online at home Wednesday, got a call Thursday to tell me they were available and I picked them up that afternoon! Your warehouse men were great too, I wasn't even at your store 5 minutes and I was out of there with my goods on board!! They go perfectly with our spotted gum flooring and you had the lowest price as well! Thanks Sokol!!
Kaz & Steve Chapman
Thanks for such great product and service from the team at Sokol. Your product quality, style and price; your focus on the customer as being number 1 - we couldn't recommend a supplier more highly. Thanks for absolutely everything.
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