Customer Service: (03) 9481 1884
FAQ's
Are you open to the public?
Yes. We sell direct to the public via our online store or Melbourne showroom. Our showroom address is: 402 Heidelberg Road, Fairfield VIC 3078. Phone (03) 9481 1884.
What are showroom operating hours?
We are open 7 days a week 10:00am - 4:00pm.
Why do you sell cheaper than competitors?
We buy in bulk and sell at lower margins, we are not greedy and strongly believe in repeat patronage and word of mouth.
I live in interstate, how long does it take to arrive?
All items in stock are usually dispatched next business day after payment. All deliveries are shipped express. Please see below for estimated delivery times:
- Metro Sydney - next business day
- Metro Adelaide - next business day
- Metro Brisbane - 2 business days
- Metro Perth - 4 business days
I am very interested in your products, can I see them before purchasing?
You are most welcome to view your favourite piece of furniture before purchasing. Please be aware however, that new products will not be displayed until arrival. You can contact our showroom on (03) 9481 1884 to check what is currently on display.
How do I pay if I wish to purchase from you?
It is simple and easy to make a purchase. Simply follow the checkout process by entering your delivery address and confirming the order. We accept the following credit cards - Visa, Mastercard & Amex. We also accept payment via direct debit or phone us on (03) 9481 1884 to place an order.
Is it safe to pay by credit card through your website?
Our website is secured by SSL system, offering you a peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. Your personal information is encrypted and securely processed using Rapid SSL 128 bit technology without leaving the security of our website. Our credit card payments are processed with Eway - Australia's leading payment gateway.
Can I pick up the item from your warehouse?
You are most welcome to pick up the item from our warehouse, and it is FREE.
How much does it cost to freight this item?
On each product page, under the cart option (right hand side) there is a window to enter your postcode and quantity to get an estimate of shipping costs for a particular product to your area. A final shipping amount will be calculated once shopping cart is completed and full address details are entered.
How long does it take for my order to arrive?
We use a reptutable national freight carrier to deliver our products.All items in stock will be dispatched within 3 business days and delivered within 7 days of order. Upon dispatch of order from our warehouse you will receive an email with a consignment number which can be tracked online.
Is all replica furniture the same?
No. Not all replica furniture is the same. Several of our competitors are sourcing from cheaper suppliers resulting in the quality of their product being substandard.
Do your products come with a warranty?
Yes, all of our products come with a 12 months manufacturer's warranty against defects (excludes commercial use). To put you at further ease, our products are manufactured using high-quality materials and an independant quality auditor is used to supervise the entire production process. Our specialist suppliers offer unrivaled quality workmanship. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come.
What is your returns and exchange policy?
Our policy is simple. If you are not 100% satisfied with your purchase, we promise to refund, credit or exchange. Whatever you prefer. No questions asked. Click here to view our Terms & conditions.
How can I buy with confidence?
We understand that purchasing a product online can be a little uncomfortable for some. That's why we have a 100% satisfaction guarantee policy and a no questions asked returns and exchange policy. If you are not happy with the product you can return it and we will refund, credit or exchange it.
Do you offer volume discounts or trade discounts?
We sure do. Sokol provides volume discounts for interior designers, architects, and businesses requiring large quantities of product(s) such as cafe chairs, restaurant chairs or pub furniture. Volume discounts also apply to commercial furniture, hotel furniture, club furniture, and office fit-outs. Contact us now to discuss your furniture needs and one of our professional sales consultants will be in touch with you shortly.
How do you maintain my privacy?
Sokol is 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law. Click here to view our Privacy Policy.
