FAQ's

Are you open to the public?

What are showroom operating hours?

Why do you sell cheaper than competitors?

We buy in bulk and sell at lower margins, we are not greedy and strongly believe in repeat patronage and word of mouth.

I live in interstate, how long does it take to arrive?

• Metro Melbourne - next business day
• Sydney - next business day
• Metro Adelaide - next business day
• Metro Brisbane - 2 business days
• Metro Perth - 4 business days

I am very interested in your products, can I see them before purchasing?

How do I pay if I wish to purchase from you?

It is simple and easy to make a purchase. Simply follow the checkout process by entering your delivery address and confirming the order. We accept the following credit cards - Visa, Mastercard & Amex. We also accept payment via direct debit or phone us on 1300 665 426  to place an order.

Is it safe to pay by credit card through your website?

Our website is secured by SSL system, offering you a peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. Your personal information is encrypted and securely processed using Rapid SSL 128 bit technology without leaving the security of our website. Our credit card payments are processed with Eway - Australia's leading payment gateway.

Can I pick up item(s) from your warehouse?

How much does it cost to freight this item?

How long does it take for my order to arrive?

We use a reptutable national freight carrier to deliver our products. All items in stock will be dispatched within 2 business days and delivered within 7 days of order. Upon dispatch of order from our warehouse you will receive an email with a consignment number which can be tracked online.

Is all replica furniture the same?

No. Not all replica furniture is the same. Several of our competitors are sourcing from cheaper suppliers resulting in the quality of their product being substandard.

Do your products come with a warranty?

Yes, all of our products come with a 12 months manufacturer's warranty against defects. To put you at further ease, our products are manufactured using high-quality materials and an independant quality auditor is used to supervise the entire production process. Our specialist suppliers offer unrivaled quality workmanship. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come.

What is your returns and exchange policy?

Our policy is simple. If you are not 100% satisfied with your purchase, we promise to refund, credit or exchange (excludes all lighting). Whatever you prefer. No questions asked. Click here to view our Terms & conditions.

How can I buy with confidence?

We understand that purchasing a product online can be a little uncomfortable for some. That's why we have a 100% satisfaction guarantee policy and a no questions asked returns and exchange policy. If you are not happy with the product you can return it and we will refund, credit or exchange it (excludes all lighting).

Do you offer volume discounts or trade discounts?

We sure do. Sokol provides volume discounts for interior designers, architects, and businesses requiring large quantities of product(s) such as cafe chairs, restaurant chairs or pub furniture. Volume discounts also apply to commercial furniture, hotel furniture, club furniture, and office fit-outs. Contact us now to discuss your furniture needs and one of our professional sales consultants will be in touch with you shortly.

How do you maintain my privacy?

Sokol is 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law. Click here to view our Privacy Policy.