• Premium FURNITURE at wholesale prices
  • Australia wide
  • Secure Online
  • Premium designer FURNITURE at wholesale prices
  • Australia wide shipping
  • Secure Online Ordering

Frequently Asked Questions

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Q. How do you maintain my privacy?

Sokol is 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law. Click here to view our Privacy Policy.

Q. Do you offer volume discounts or trade discounts?

We sure do. Sokol provides volume discounts for interior designers, architects, and businesses requiring large quantities of product(s) such as cafe chairs, restaurant chairs or pub furniture. Volume discounts also apply to commercial furniture, hotel furniture, club furniture, and office fit-outs. Contact us now to discuss your furniture needs and one of our professional sales consultants will be in touch with you shortly.

Q. Are you open to the public?
Yes. We sell direct to the public via our online store.
Q. Why do you sell cheaper than competitors?

We buy in bulk and sell at lower margins, we are not greedy and strongly believe in repeat patronage and word of mouth.

Q. I live in interstate, how long does it take to arrive?
All items in stock are usually dispatched next business day after payment. All deliveries are shipped express. Please see below for estimated delivery times:
  • Metro Melbourne - next business day
  • Sydney - next business day
  • Metro Adelaide - next business day
  • Metro Brisbane - 2 business days
  • Metro Perth - 4 business days
Q. What happens if an item is not in stock? Will you ship in-stock items first?

Yes. We will always dispatch in-stock items asap and backorder items until available. If you wish to receive items in the one delivery please specify this in comments field when placing order.

Q. How do I pay if I wish to purchase from you?

It is simple and easy to make a purchase. Simply follow the checkout process by entering your delivery address and confirming the order. We accept the following credit cards - Visa, Mastercard & Amex. We also accept payment via direct debit or phone us on 1300 665 426 to place an order.  For your convenience we now offer up to 12 months interest free with ZIP money.

Q. Is it safe to pay by credit card through your website?

Our website is secured by SSL system, offering you a peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. Your personal information is encrypted and securely processed using Rapid SSL 128 bit technology without leaving the security of our website. Our credit card payments are processed with Eway - Australia's leading payment gateway.

Q. Can I pick up item(s) from your warehouse?

You are most welcome to pick up the item(s) from our warehouse, please contact our sales staff on 1300 665 426 or [email protected] for further information.

Q. How much does it cost to freight this item?

On each product page, under the colour selection option there is a window to enter your postcode and quantity to get an estimate of shipping costs for a particular product(s) to your area. Alternatively, you can add item(s) to shopping cart and enter postcode to calculate total shipping cost. A final shipping amount will be confirmed once shopping cart is completed and full address details are entered.

Q. How long does it take for my order to arrive?

We use a reptutable national freight carrier to deliver our products. All items in stock will be dispatched within 2 business days and delivered within 7 days of order. Upon dispatch of order from our warehouse you will receive an email with a consignment number which can be tracked online.

Q. Do your products come with a warranty?

Yes, all of our products come with a 2 (two) year manufacturer's warranty against defects. To put you at further ease, our products are manufactured using high-quality materials and an independant quality auditor is used to supervise the entire production process. Our specialist suppliers offer unrivaled quality workmanship. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come.

Q. What is your returns and exchange policy?

Our policy is simple. If you are not 100% satisfied with your purchase, we promise to refund, credit or exchange (excludes all lighting, mirrors and rugs). Whatever you prefer. No questions asked. Click here to view our Terms & conditions.

Q. How can I buy with confidence?

We understand that purchasing a product online can be a little uncomfortable for some. That's why we have a 100% satisfaction guarantee policy and a no questions asked returns and exchange policy. If you are not happy with the product you can return it and we will refund, credit or exchange it (excludes all lighting, mirrors and rugs).

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What our customer say about us

Shane Browning

Thank you so much for organizing same day delivery of marble table. Looks great and your staff were very friendly and helpful via phone and website. Very impressed with service.

Sally Fletcher

My chairs arrived... I absolutely love them! Excellent quality and value for money. Really comfy too.

© 2019 Sokol Designer Furniture. All rights reserved.

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